zk333 Privacy Policy — Your Data, Your Rights

zk333 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sportsbook at zk333.ws. This Privacy Policy ("Policy") sets out what personal information we collect about you, the purposes for which we use it, the conditions under which we may share it with third parties, and the rights you have in relation to your data.

By registering an account on zk333 or by continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

Your Privacy at a Glance

The five cards below summarise the most important aspects of how zk333 handles your data. Full detail follows in the numbered sections.

zk333 collects personal data through three main channels: information you provide directly when registering and using the Platform, data generated automatically by your device and browser when you visit the site, and information received from third-party partners during payment processing or identity verification.

Information You Provide Directly

When you register, use, or contact support on zk333, we collect:

• Full name, date of birth, and residential address as provided at registration.
• Registered mobile number and, where provided, an email address.
• Government-issued photo ID documents (National ID card or passport) submitted during KYC verification.
• Mobile banking account details — specifically the bKash, Nagad, Rocket or Upay number used for deposits and withdrawals.
• Support communications: messages, chat transcripts, and any documents you share when contacting our customer support team.

Information Collected Automatically

When you access zk333, our servers and analytics systems automatically record certain technical information, including:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, games played, and bet history within the Platform.
• Session timestamps, login history, and any error logs relevant to your account activity.

Information from Third Parties

During identity verification and payment processing, third-party providers such as KYC service partners and mobile banking gateways may share additional information with us about you, including confirmation of your identity, verification of your mobile banking number, and transaction records. We treat all such information with the same level of care as data you provide directly.

zk333 uses your personal data only for the purposes listed below. We do not process your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.

• Account creation and management: to register your account, maintain its security, and enable login access.
• Identity verification (KYC): to confirm that you are who you say you are, that you meet our 21+ age requirement, and that your payment methods belong to you.
• Payment processing: to receive deposits and send withdrawals to your registered bKash, Nagad, Rocket or Upay account in Bangladeshi Taka.
• Responsible gaming: to monitor your play patterns and offer tools such as deposit limits, session reminders and self-exclusion where relevant.
• Fraud prevention and security: to detect and prevent account takeovers, money laundering, bonus abuse, multi-accounting, and other prohibited activities.
• Customer support: to respond to your queries, resolve disputes, and improve our service quality based on support interaction data.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data to improve game performance, site navigation, and overall player experience.

zk333 does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. Where profiling is used (for example, to detect unusual betting patterns), it is reviewed by a member of our compliance team before any action is taken against your account.

zk333 processes personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted when creating your account — including operating your account, processing payments, and resolving disputes.
• Legal obligation: processing required by applicable law, including age and identity verification, anti-money laundering checks, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for purposes that serve zk333's legitimate business interests — such as fraud detection, platform security, responsible gaming monitoring, and analytics — where those interests are not overridden by your privacy rights.
• Consent: where we rely on consent as the legal basis (for example, to send optional promotional communications), you may withdraw that consent at any time by contacting [email protected].

zk333 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described below.

Payment and Verification Partners

To process your deposits and withdrawals, we share your registered mobile banking number and transaction amounts with bKash, Nagad, Rocket or Upay as applicable. To complete KYC, we share your identity documents with our designated verification partner. These partners are contractually required to handle your data securely, use it only for the stated purpose, and not share it further without our consent.

Regulatory and Legal Authorities

zk333 may disclose your personal data to law enforcement agencies, regulatory bodies or courts where required by applicable law or by a valid legal order. We will not notify you of such disclosure where doing so would be unlawful or would compromise an investigation.

Fraud Detection Partners

To maintain platform integrity and protect all players, zk333 works with specialist fraud detection and responsible gaming service providers. These partners may receive anonymised or pseudonymised behavioural data to identify patterns consistent with bonus abuse, multi-accounting, or problem gambling. They do not receive your full name, national ID, or payment details.

zk333 processes all financial transactions in Bangladeshi Taka (BDT) exclusively through mobile financial services. When you make a deposit or request a withdrawal, we capture your mobile banking number and the transaction reference in order to match, verify and complete the payment. We do not store full mobile banking PINs or passwords — these are entered and managed entirely within the bKash, Nagad, Rocket or Upay apps and are never transmitted to zk333.

Payment transaction records are retained for a minimum of 5 years in accordance with financial record-keeping requirements. Access to these records is restricted to members of the zk333 finance and compliance teams and to authorised third-party auditors.

zk333 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how players use the site. Cookies are small text files placed on your device when you visit zk333. We use three categories of cookies:

• Strictly necessary cookies: required for the Platform to operate — for example, to maintain your logged-in session and to remember your language preference. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to collect anonymised data about how the Platform is used, which pages are visited most frequently, and where players encounter errors. This data is used solely to improve the site.
• Functional cookies: used to remember your preferences such as game view settings or notification choices, so that you do not need to reconfigure them on each visit.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to use the core Platform features, but some convenience features may not function as expected. zk333 does not use third-party advertising cookies or retargeting pixels.

zk333 retains your personal data for as long as your account remains active and for a defined period thereafter as required by applicable law or legitimate business need. Our standard retention periods are as follows: account registration data and KYC documents are retained for the duration of the account plus 5 years after closure; financial transaction records are retained for a minimum of 5 years; support communications are retained for 3 years; technical logs and device data are retained for 12 months.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where we anonymise data rather than delete it, the anonymised dataset may be retained indefinitely for analytics purposes.

zk333 implements a layered security architecture to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our technical and organisational security measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encryption of sensitive data at rest in our databases; role-based access controls so that personal data is accessible only to staff members who require it to perform their duties; multi-factor authentication for all administrative access; regular penetration testing and vulnerability assessments; and an incident response plan that ensures we notify affected players promptly in the event of a confirmed data breach.

While we take all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your account safe: always use a strong, unique password for your zk333 account, never share your login credentials, and contact our support team immediately if you suspect your account has been compromised.

As a zk333 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

To exercise any of the above rights, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification purposes. We do not charge a fee for handling data rights requests. If we are unable to action your request for a lawful reason, we will explain why in our response.

zk333 is strictly prohibited for use by anyone under the age of 21. We do not knowingly collect or process personal data relating to persons under 21 years of age. If we become aware that personal data relating to an underage person has been collected, we will delete it immediately and close the associated account. Parents or guardians who believe a minor may have accessed zk333 should contact us immediately at [email protected].

zk333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page. Where the changes are significant, we will also notify registered players via their registered mobile number or email address.

Continued use of zk333 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how zk333 handles your personal information, please contact our Data Protection team at [email protected]. Our support team is available 24/7 via live chat on the Platform. For written requests relating to data rights, please allow up to 30 days for a full response.